Refund Policy

EdussonPaper's ideal scenario is a platform free of conflicts between students and tutors. However, disputes can happen if a student requests a refund on their question.

Our moderation team follows a set of clear guidelines for handling disputes when they occur. This ensures that all refund requests are handled fairly, with Edussonpapers acting as an impartial mediator.

Below is a table that outlines the most common reasons for a student requesting a refund on their question, and how Edussonpapers will resolve the matter.

Reason for Refund Request

ProcessResolution

PlagiarismWe check the student’s evidence, original question requirements, and we run our own plagiarism check.

1. If our plagiarism check is more than 15%, we side with the student.
2. If our plagiarism check is less than 15% but the evidence is solid, we side with the student.
3. If our plagiarism check is less than 15% and evidence is neither present nor solid, we side with the tutor.

Bad GrammarWe check the tutoring session and final answer and validate whether the student’s claim is correct.

1. If the tutor exhibits bad grammar and we are able to identify multiple instances of grammar errors, we side with the student.
2. If the tutor exhibits solid grammar, we side with the tutor.
3. We encourage tutors be mindful of their grammar and spelling when communicating with the student and helping them with their question.

OverdueWe check whether the tutor delivered the answer late or didn’t deliver it at all.

1. If the tutor is late without the student giving unprompted additional time, or if the tutor requests additional time, therefore not meeting the original requirements of the question, we side with the student.
2. If the tutor did not deliver the answer, we side with the student.
3. If the tutor is late, but within the student led, unprompted additional time frame given by the student, we side with the tutor.
4. If the tutor delivered the answer within the time limit, we side with the tutor.

Failure to Meet RequirementsWe check the student’s requirements and instructions, and the submitted evidence.

1. If the tutor does not meet 100% of the requirements, we side with the student.
2. If the tutor promises additional explanations, but leaves the student waiting, we side with the student.
3. If evidence is not solid or specific enough and the answer seems to meet the requirements, we side with the tutor.
4. If the tutor has not agreed to answering additional questions from the student, we side with the tutor.

CancellationWe check our system and the question information.

1. If the tutor complies with the posted instructions, we side with the tutor.
2. If the tutor agrees to the cancellation of the question, we refund and hide the tutor’s review.
3. If the tutor cancels the question incorrectly, we side with the student.